Terms and Conditions of Service
Last updated 29/11/19
All work undertaken by The Company is done so in line with the terms and conditions set out below. By requesting Kingsbury Lawn Care Ltd to undertake any work the customer is deemed to have accepted these terms and conditions, along with our GDPR Policy (below). These terms and conditions may change in line with business requirements.
All materials are property of The Company until paid for in full.
Unless payment is made at the time of the service provided, all other payments are shall be made within 7 days of the relevant invoice, unless agreed otherwise, by cash/BACS/ cheque in cleared funds without any set off, withholding or deduction.
Any client wishing to make a late payment must arrange this with The Company at their earliest convenience; failure to do so may incur late payment fees, which will be applied from the 7th day from the date of the first invoice (when 5% will be added to the invoice total). The Company reserves the right to commence a debt collection process if required.
The Company may offer discounts for clients wishing to pay via annual prepayment in order to save on administrative costs. If a client wishes for any reason to end our relationship prior to the completion of previously agreed works, this discount will no longer apply given the administrative costs then incurred to recalculate / refund.
The Company accepts no liability for damage to utilities / hidden structures unless the position of said utilities / hidden structures is clearly identified on a site plan.
Garden furniture, toys etc – The Company cannot be held responsible for any breakages to garden items needing moving in order to complete our work. Every care will be taken whilst moving items, but sometimes accidents can happen.
If access to the site is prevented on the date of a scheduled visit or if less than 48 hours’ notice is given The Company reserve the right to charge for the visit in full, in order to cover our costs and forgone income. Every customer can gain email reminders from The Company to avoid such situations.
The removal of litter or dog excrement from the site is the responsibility of the client. If the above prevents The Company from carrying out or services, The Company reserves the right to charge for the visit in full, in order to cover our costs and forgone income. Every customer can gain email reminders from The Company to avoid such situations.
Grass cutting – prior to commencement of grass cutting we will remove moveable obstacles from the area to be cut. Wherever possible, we will cut the entire of grassed areas for intended use, taking care to collect cuttings and leave a clean finish of a high industry standard. The Company will not be held responsible for small amounts of grass clumping / temporary straining on paths due to long and / or wet grass.
The Company will continue mowing work where the responsible lawn care operative deems ground conditions fit to do so. If in our opinion ground conditions become unfit for any reason, we will do our best to reschedule your visit for as soon as possible, but this may not be possible if conditions are due to be poor in following days.
Hedges – We will carry out hedge trimming where possible, outside the bird nesting season March-July inclusive. If we find an occupied birds nest whilst hedge trimming work will cease and the client will be informed. Work will re-commence as soon as possible after the area becomes un-occupied.
Pesticides – The Company will ensure that pesticide application is carried out when weather conditions are suitable. Spraying will be carried out by fully qualified NPTC operators, and in compliance with all statutory requirements. Weather depending, we will carry out spraying when programmed.
The Company accepts no responsibility for accidental breakages arising from our work. Any payment or works that may be made is solely at the discretion of The Company and admits no fault or liability.
Damage caused to property due to stones and other items left in the lawn: The Company cannot be held responsible for damage caused by small stones and other items left in the clients’ lawn. While we try to take every care around pebbled/landscaped areas, the client is responsible for ensuring stones aren’t in the lawn itself.
All images taken of our work remain the property of the Company for marketing efforts. We will take care not to reveal potentially sensitive information within these images.
Termination of Contract - The Company intention is to ensure that the Customer’s requirements are satisfied at all times. However, executive authority is with the Customer.
The Company responsibility is limited to these Terms and Conditions (except in respect of death or personal injury resulting from the negligence of The Company, its servants or agents) The Company shall not be liable for any claim for direct or indirect consequential loss, injury or damage whatsoever made by the customer or any third party against The Company arising out of or in connection with any defect in the services whether or not such defect is directly or indirectly, wholly or in part caused by the negligent act, omission, default or neglect of The Company, its servants, or agents, or whether or not such defect amounts to a breach of a fundamental terms of a primary obligation of the contract or fundamental breach thereof.
GDPR and Website Privacy
The new General Data Protection Regulation comes into force in 25th May 2018. We, as a company, are obliged and committed to keep whatever data we hold on you safe, private and secure. Kingsbury Lawn Care Ltd will never pass on your data to a third party unless you ask us to.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. We take your data protection seriously. Please read the following carefully to understand our views and practices regarding your personal data and how we treat it. By visiting https://www.kingsburylawncare.co.uk/ you are accepting and consenting to the practices described in this policy.
Information we may collect from you
Information you give to us. You may give us information about you such as your name, address, phone number, email address, details on your lawn or property or photographs of your lawn should you wish by completing our 'Contact Us' form on our website homepage, or by corresponding with us via phone, email, or through social media.
Information we collect about you
With regard your visits to our site we may collect the following information about you:
Technical information, including the IP address used to connect your computer to the internet, your login information, your browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Information about your visit, such as pages visited, the date and time on a given page, and page interaction information.
You can block cookies through your own browser settings, but a complete block of cookies may limit your experience of our website.
GDPR Compliance - Current Customers, Marketing and Future Marketing
The only data we hold about you are your name, address, telephone number/s and e-mail address. Plus, of course, data on your grass! We hold no bank details of yours nor sensitive data. If you pay via direct debit, your bank details are held securely by GoCardless Ltd, who are also GDPR compliant.
We work on the premise of common sense, in that you contacted us for a quote, we’ve quoted, we’ve hopefully won the work and we’ve undertaken this work. In the vast majority of cases we also provide a regular service to your lawn / garden. We store your data (detailed above) in our secure office or on our password protected computers. If we did not win your work at the time of quoting, we keep the same details, as sometimes you might come back to us a year or two later for the same job. Our records are held for a minimum of 7 years (for HMRC reasons – audits or inspections).
If you are one of our suppliers, we have your details stored which may include your bank details – which we presume you want us to retain as you’d like to be paid.
If you are staff, we maintain very little information about you – as we see you daily! Your payroll details are stored by our Accountants as we presume you wish to remain being paid, and if you leave our employment, we dispose of these records, securely.
If you would like a copy of what we hold on you, which isn’t much, you are welcome to contact us. Assuming you as a customer or potential customer have contacted us requesting help with your lawn, we may use your data to contact you about our services and with lawn care help. If you would like us to delete all records of you, you are equally entitled to request this and break our relationship. Just let us know.
If you don’t like any of this, you can speak to the ICO! https://ico.org.uk/